Shipping policy
Shipping Info by Country
At FurryTale, we strive to deliver your products as quickly and efficiently as possible. Once your order is shipped, you will receive step-by-step tracking updates via email and SMS.
Estimated Shipping Times
| Country/Region | Business Days |
|---|---|
| United States* | 3 to 7 |
| Canada | 7 to 12 |
| Australia & New Zealand | 6 to 12 |
| United Kingdom | 5 to 10 |
| France, Germany, Italy, Spain | 5 to 10 |
| Rest of Europe | 5 to 10 |
| Japan | 4 to 8 |
| Korea, Singapore | 4 to 8 |
| European Union | 5 to 10 |
| Middle East | 10 to 15 |
| South East Asia | 10 to 15 |
| South America | 15 to 25 |
| The Caribbean | 15 to 25 |
*Shipping to Hawaii (HI) and Alaska (AK) may take 10 to 20 business days.
Tracking
Tracking numbers are updated within 1-3 business days. You will receive an email confirmation once your package has been shipped. You can also track your package on our Track Order Status Page.
Important Information:
- Shipping times may vary due to product availability. FurryTale reserves the right to cancel any orders involving product availability issues. Customers will be contacted in such cases.
- Please note that any taxes and customs fees related to your purchase are the customer's responsibility.
- These are estimated delivery times; weekends and public holidays are not included.
- If you have any questions related to your delivery, please contact our Customer Care team at service@furrytale.com.
Shipping Details
Please ensure all your shipping details are correct before placing an order. FurryTale is not responsible for incorrect or missing shipping information provided at checkout. We will not process any refunds in such circumstances.
FurryTale is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after it has been marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.
If you've made a mistake with the shipping address or wish to change or cancel an order, please email service@furrytale.com within 1 hour and provide the order number and details. Once we begin processing your order, we can no longer accept changes or cancellations.
Packages may take longer to arrive during the holiday season, depending on local postal office capacity.
Taxes & Duties
All applicable customs and import duties and fees, taxes, and any other charges are the responsibility of the customer. If your order requires these additional charges, they must be paid by you to clear customs. If a package is refused, the customer will be refunded (less shipping) after the package has been successfully delivered back to our warehouse.