Refund policy

Furrytale Return Policy

At Furrytale, we aim to ensure you and your pets are completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to assist you. Please review our return policy below:

• Return Eligibility: Products must be returned within 14 days of delivery. Items must be unused, in the same condition as received, and in the original packaging.

• Non-Returnable Items: Personalized items, sale items, and opened food products cannot be returned.

• Return Process: To initiate a return, please contact our customer service team at support@furrytale.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to ship your item back.

• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 7-10 business days.

• Exchanges: If you would like to exchange an item for a different size or product, please contact us at support@furrytale.com. Exchanges are subject to product availability.

Thank you for shopping with Furrytale. We value your trust and are committed to ensuring a positive shopping experience for you and your pets!